Service Agreement

This agreement outlines the principles of cooperation between BAP Agency and the Client regarding strategic consulting, brand identity design, publication content editing, and website development services.

1. Project Implementation Process

• Step 1 - Receiving Requirements & Briefing: The Client provides full information, materials, images, and product catalogs according to BAP Agency's orientation form.
• Step 2 - Concept Design: BAP Agency submits demo proposals according to the schedule committed in the contract.
• Step 3 - Feedback & Revision: The Client is responsible for compiling written feedback. The maximum number of revisions complies with the specific terms outlined in each project's contract.
• Step 4 - Acceptance & Handover: BAP Agency hands over the finalized products (vector design files, high-quality PDF files for printing, website source code) after the Client has fulfilled all payment obligations.

2. Intellectual Property Regulations

• Client's ownership rights: After completing 100% of the service fees, the Client holds full copyright ownership of the final design products (Logo, Profile, Catalog) and the source code of the delivered Website.
• BAP Agency's ownership rights: BAP Agency retains intellectual property rights to the ideas/design proposals rejected during the working process. Simultaneously, BAP Agency reserves the right to display images of the completed products in its Portfolio on the website and its media channels for the purpose of promoting its capabilities, unless a separate non-disclosure agreement is established between the two parties.

3. Payment and Refund Policy

• The Client is responsible for making advance and final payments according to the specific schedule stipulated in the economic contract.
• The advance payment (deposit), intended for reserving personnel and conducting initial research, is non-refundable if the contract termination originates from the Client and is not due to BAP Agency's fault.